Wintel/x86 Maintenance & Support Services

SMS is one of the largest and most respected independent Wintel/x86 maintenance and support providers in the world. With a cost-efficient support model designed for mission-critical post-warranty maintenance, we are able to provide substantial savings on Wintel/x86 hardware from most OEMs including, Lenovo® ​xSeries® and System x® servers, Dell® PowerEdge® servers, HP® ProLiant® servers and IBM® BladeCentre® servers. By extending the useful life of Wintel/x86 systems beyond their End-of-Life declaration, we enable businesses to reduce the total cost of ownership and generate a greater return from their IT investments.

In addition, SMS offers in-warranty uplift programs to businesses seeking a single point of contact and an escalated incident response and resolution beyond what OEM warranties provide. In-warranty hardware can be made co-terminus with existing post-warranty hardware for one continuous agreement based upon your fiscal structure.

Well known by Gartner and IDC, and having a long list of Wintel/x86 support references, we offer more than a simple break/fix service. Understanding our clients’ needs in order to provide a responsive and consultative service, we provide expert guidance over the course of an IT asset’s lifecycle, helping to create new efficiencies in IT operations and simplifying the responsibilities of IT managers.

Service benefits:
  • Single-source hardware support provider
  • Expert Field Engineering Team supported globally by 60+ specialists in the SMS Central Engineering Group
  • Enhanced service contract, service incident and IT asset management via SMS’ proprietary, online based application, SMS Supportal
  • Expert guidance throughout IT asset lifecycles
Service value:
  • Competitively priced Wintel/x86 support
  • Increased control of capital equipment expenses and a greater ROI from IT asset lifecycle extensions well beyond the OEM’s End-of-Life (EoL)/End-of-Service-Life (EoSL) declaration
  • Tailored SLAs that allow optimisation of response and repair requirements for each IT asset
Wintel/x86 Hardware Maintenance and Support highlights:
  • Average savings of 50% compared to the OEM
  • Global service availability
  • 90+ SMS-owned and operated service centres worldwide
  • Vast global network of trusted affiliates
  • 600+ highly trained, full-time Field Engineers located worldwide
  • Level 3 & 4 global technical support via 60+ member Central Engineering Group
  • Comprehensive service assurance process
  • In-warranty uplift programs available
  • Tailored, asset-level SLAs
  • Numerous methods for initiating a service request
  • Callback from Field Engineer within 30 minutes of service initiation
  • < 2-hour average response time
  • < 4-hour average MTTR
  • Field engineers arrive on-site with tested parts in-hand
  • Documented escalation procedures
  • Microcode/firmware support guidance
  • Carefully designed parts sparing system
  • Strategic stocking locations for parts and complete systems
  • Secure data erasure options available
  • Fix-IT-First® policy​
  • HotSparesSM process

Reliable support, expert guidance and earned trust that allows you to breathe easy.

Our support infrastructure is made up of many highly trained and experienced specialists well-versed in supporting most major OEM Wintel/x86 products. These specialists include:

  • OEM agnostic, multi-platform trained Field Engineers
  • Central Engineering Group (CEG) comprised of level three and four technical support specialists that provide global support to field operations
  • Specialised Product Managers
  • Product Development Managers
  • Hardware planning experts
  • IT asset management experts.

Going beyond the hardware break/fix service to support our clients with an OEM neutral perspective and expert guidance is the SMS Hardware and Infrastructure Solutions Team. These specialists are available to help businesses better manage IT asset lifecycles, improve operational efficiencies and control costs with:

  • Operating and capital cost reduction modeling in hardware environments
  • Processing power improvement planning
  • Expanded storage planning
  • Hardware consolidation (with or without application consolidation drivers)
  • Emerging technologies advisement
  • Balancing TCO vs. the timeliness of OEM-driven technology innovation
  • Real evidence that “End of Marketing” does not always mean “End of Life”.

With an intense focus on providing exactly what the client needs, when the client needs it, at a price point that saves IT budgets versus breaking them, businesses can breathe easy with SMS as their partner and trusted advisor.

From our highly innovative support infrastructure, to our incredibly skilled and experienced support teams, no other independent Wintel/x86 maintainer can match the responsiveness, service quality and expert guidance provided by SMS.

Wintel/x86 Product Support Listing

Note: Not all supported Wintel/x86 products may be listed.
Lenovo Wintel/x86 SystemsIBM Wintel/x86 SystemsDell Wintel/x86 SystemsHP Wintel/x86 Systems
xSeries 100eServer 325PowerEdge 1300ProLiant 1000
xSeries 130/135eServer 326PowerEdge 1400ProLiant 1200
xSeries 150eServer 326mPowerEdge 1400SCProLiant 1500
xSeries 200BladeCentre EPowerEdge 1420SCProLiant 1600
xSeries 200VLBladeCentre HPowerEdge 1425SCProLiant 1850R
xSeries 205BladeCentre HTPowerEdge 1430SCProLiant 2000
xSeries 206BladeCentre SPowerEdge 1435ProLiant 2500
xSeries 206mBladeCentre TPowerEdge 1435SCProLiant 300
xSeries 220BladeCentre HC10PowerEdge 1500ProLiant 3000
xSeries 225BladeCentre HS12PowerEdge 1500SCProLiant 3000R
xSeries 226BladeCentre HS20PowerEdge 1550ProLiant 400
xSeries 230BladeCentre HS21PowerEdge 1600ProLiant 4000
xSeries 232BladeCentre HS21 XMPowerEdge 1600SCProLiant 4000R
xSeries 235BladeCentre HS22PowerEdge 1650ProLiant 4500
xSeries 236BladeCentre HS22VPowerEdge 1655ProLiant 5000
xSeries 240BladeCentre HS23PowerEdge 1665ProLiant 5000R
xSeries 250BladeCentre HS23EPowerEdge 1700ProLiant 5500
xSeries 255BladeCentre HS40PowerEdge 1750ProLiant 5500R
xSeries 260BladeCentre HX5PowerEdge 1800ProLiant 6000
xSeries 300BladeCentre JS12PowerEdge 180ASProLiant 6000R
xSeries 305BladeCentre JS20PowerEdge 185ProLiant 6400
xSeries 306BladeCentre JS21PowerEdge 1850ProLiant 6400R
xSeries 306mBladeCentre JS22PowerEdge 1855ProLiant 6500
xSeries 330BladeCentre LS20PowerEdge 1900ProLiant 6500R
xSeries 335BladeCentre LS21PowerEdge 1950ProLiant 7000
xSeries 336BladeCentre LS22PowerEdge 1955ProLiant 7000R
xSeries 340BladeCentre LS41PowerEdge 2100ProLiant 800
xSeries 342BladeCentre LS42PowerEdge 2160ASProLiant 8000
xSeries 343BladeCentre PS700/1/2PowerEdge 2161ProLiant 850
xSeries 345BladeCentre QS20PowerEdge 2200ProLiant 850R
xSeries 346BladeCentre QS21PowerEdge 2250ProLiant 8500
xSeries 350BladeCentre QS22PowerEdge 2300ProLiant 8500R
xSeries 360PowerEdge 2350ProLiant BL10
xSeries 365PowerEdge 2400ProLiant BL10e
xSeries 366PowerEdge 2450ProLiant BL20p
xSeries 370PowerEdge 2500ProLiant BL220c
xSeries 380PowerEdge 2500SCProLiant BL25P
xSeries 382PowerEdge 2550ProLiant BL260c
xSeries 440PowerEdge 2560ProLiant BL280c
xSeries 445PowerEdge 2600ProLiant BL30p
xSeries 450PowerEdge 2650ProLiant BL35p
xSeries 455PowerEdge 2800ProLiant BL40p
xSeries 460PowerEdge 2850ProLiant BL45p
xSeries MXE 460PowerEdge 2900ProLiant BL460c
System x 3100PowerEdge 2950ProLiant BL465c
System x 3105PowerEdge 2970ProLiant BL480c
System x 3200PowerEdge 300ProLiant BL490c
System x 3250PowerEdge 330ProLiant BL495c
System x 3350PowerEdge 350ProLiant BL620c
System x 3400PowerEdge 400SCProLiant BL680c
System x 3450PowerEdge 4100ProLiant BL685c
System x 3455PowerEdge 4200ProLiant BL860c
System x 3500PowerEdge 420SCProLiant BL870c i2
System x 3550PowerEdge 4300ProLiant BL890c i2
System x 3610PowerEdge 430SCProLiant BLc3000
System x 3650PowerEdge 4350ProLliant BLc7000
System x 3655PowerEdge 440ProLiant WS460
System x 3750PowerEdge 4400ProLiant SL250s
System x 3755PowerEdge 440SCProLiant CL380
System x 3800PowerEdge 4440ProLiant CL1850
System x 3850PowerEdge 4600ProLiant DL100
System x 3950PowerEdge 500SCProLiant DL120
System x 3100 M3PowerEdge 600ProLiant DL140
System x 3100 M4PowerEdge 6000ProLiant DL145
System x 3200 M2PowerEdge 600SCProLiant DL160
System x 3200 M3PowerEdge 6100ProLiant DL165
System x 3250 M2PowerEdge 6300ProLiant DL180
System x 3250 M3PowerEdge 6350ProLiant DL185
System x 3250 M4PowerEdge 6400ProLiant DL320
System x 3400 M2PowerEdge 6450ProLiant DL320s
System x 3400 M3PowerEdge 650ProLiant DL360
System x 3500 M2PowerEdge 6500ProLiant DL365
System x 3500 M3PowerEdge 6600ProLiant DL380
System x 3500 M4PowerEdge 6650ProLiant DL385
System x 3550 M2PowerEdge 670ProLiant DL560
System x 3550 M3PowerEdge 6800ProLiant DL580
System x 3550 M4PowerEdge 6850ProLiant DL585
System x 3620 M3PowerEdge 6950ProLiant DL590
System x 3630 M3PowerEdge 700ProLiant DL740
System x 3630 M4PowerEdge 7250ProLiant DL760
System x 3650 M2PowerEdge 750ProLiant DL780
System x 3650 M3PowerEdge 800ProLiant DL785
System x 3650 M4PowerEdge 830ProLiant DL980
System x 3650 TPowerEdge 840ProLiant ML110
System x 3690 X5PowerEdge 8450ProLiant ML115
System x 3755 M3PowerEdge 850ProLiant ML150
System x 3850 M2PowerEdge 8550ProLiant ML160
System x 3850 X5PowerEdge 860ProLiant ML310
System x 3950 EPowerEdge 8650ProLiant ML330
System x 3950 M2PowerEdge M1000EProLiant ML350
System x 3950 X5PowerEdge M600ProLiant ML370
PowerEdge M610ProLiant ML380
PowerEdge M805ProLiant ML530
PowerEdge R200ProLiant ML570
PowerEdge R300ProLiant ML750
PowerEdge R310
PowerEdge R320
PowerEdge R410
PowerEdge R415
PowerEdge R420
PowerEdge R510
PowerEdge R515
PowerEdge R520
PowerEdge R610
PowerEdge R620
PowerEdge R710
PowerEdge R715
PowerEdge R720
PowerEdge R720XD
PowerEdge R805
PowerEdge R810
PowerEdge R815
PowerEdge R820
PowerEdge R900
PowerEdge R905
PowerEdge R910
PowerEdge SDS100
PowerEdge T100
PowerEdge T105
PowerEdge T110
PowerEdge T300
PowerEdge T310
PowerEdge T320
PowerEdge T400
PowerEdge T410
PowerEdge T605
PowerEdge T610
PowerEdge T620
PowerEdge T710