IBM zSeries & System z Maintenance Services

Businesses need ongoing support and maintenance for their IBM® zSeries (System z) equipment. Avoiding costly upgrades while keeping maintenance expenses under control can be particularly challenging for IT managers. We are available to help with all of these situations and more.

SMS leads the independent hardware maintenance market by consistently offering new maintenance engineering services well ahead of our competition at price points that cannot be beaten. We support a wide variety of IBM zSeries systems to help businesses have a viable alternative to OEM maintenance expenses.

We specialize in IBM zSeries & System z maintenance & support.

IBM zSeries maintenance from SMS is:

Responsive
  • Flexibility with customizable SLAs, invoicing and payment terms
  • Aggressive escalation that involves senior engineers in all incidents
  • 24/7/365 service with 15-minute response to page-outs and 2 hours on-site
  • "Call home" feature on all IBM zSeries
  • Skilled and cross-trained engineers backed by Tier 3 engineers.
Comprehensive

We maintain a zSeries inventory of whole systems and all critical parts.

  • Regular preventative and remedial maintenance
  • MCL update recommendations
  • MCL installations during client specified service window
  • Proactive and regular reviews with the client to improve support
Cost-effective
  • There's no need to sacrifice service or support levels in order to meet budget constraints.
Consultative
  • You have access to SMS experts who understand zSeries hardware, capacity planning and environment planning.
​Contact SMS to discuss your specific IBM zSeries maintenance and support needs and to discover our competitive pricing for all of your IT assets. SMS is ready to provide the expertise that you need at a cost-effective price.

IBM zSeries & System z Product Support Listing


Note: Not all supported products may be listed.
IBM zSeries Support
IBM zEC12 (IBM 2827)IBM z114 (IBM 2818)
IBM z196 (IBM 2817)IBM z10 BC (IBM 2098)
IBM z10 EC (IBM 2097)IBM z9 BC (IBM 2096)
IBM z9 EC (IBM 2094)IBM z890 (IBM 2086)
IBM z990 (IBM 2084)IBM z800 (IBM 2066)
IBM z900 (IBM 2064)