EMC Symmetrix Maintenance Services

EMC2® Symmetrix solutions have proven themselves to be highly successful for many businesses. However, support for EMC Symmetrix does not have to come directly from the manufacturer. Instead, consider an alternative EMC maintenance and support partner with the expertise to provide a truly comprehensive solution – SMS.

SMS is the only proven alternative available in the marketplace for post-warranty EMC hardware maintenance and support services. We have strategically built a new standard for responsive, cost effective, independent maintenance for most EMC Symmetrix products. By choosing SMS, you can keep your post-warranty EMC products for as long as you choose, significantly controlling both operating and capital equipment expenses. SMS offers integrated support which includes hardware and software support for the EMC Symmetrix platform. Integrated support provides substantial cost savings, especially for legacy storage systems.

SMS is the only proven alternative for EMC maintenance & support.


Our state-of-the-art support has features like:

  • vPoint, our proprietary software application that enables proactive monitoring and maintenance for Symmetrix/DMX arrays
  • vPoint monitoring and maintenance software work together to provide extra security and authentication
  • vPoint enables our EMC support engineers to concurrently replace any defective component
  • vPoint has a built in heartbeat to ensure local modem/network, communication link and installed software are always fully functional.

SMS protects your investment in the EMC Symmetrix Family

Now you have an option. Whether you own the largest EMC Symmetrix DMX4-SYS24 or the smaller DMX-800, SMS can provide you with a cost effective post warranty support solution, covering hardware maintenance and software support.

SMS offers maintenance and support for virtually all EMC Symmetrix products. Additionally, SMS provides support for most software products such as:

  • SRDF
  • TimeFinder
  • PowerPath
  • Solutions Enabler
  • ECC

To find out more about SMS maintenance and support services for your business, contact SMS for a comprehensive review and assessment!

EMC Symmetrix Product Support Listing


Note: Not all supported products may be listed.
Symmetrix Model NumberSymmetrix FamilyDescription
Symmetrix Model 3100SYMM 3.0Open Systems Support, Half Height Cabinet, 5.25 Inch Drives
Symmetrix Model 3130SYMM 3.0Open Systems Support, Half Height Cabinet, 3.5 Inch Drives
Symmetrix Model 3200SYMM 3.0Open Systems Support, Single Cabinet, 5.25 Inch Drives
Symmetrix Model 3230SYMM 3.0Open Systems Support, Single Cabinet, 3.5 Inch Drives
Symmetrix Model 3500SYMM 3.0Open Systems Support, Triple Cabinet, 5.25 Inch Drives
Symmetrix Model 5100SYMM 3.0Mainframe Support, Half Height Cabinet, 5.25 Inch Drives
Symmetrix Model 5200SYMM 3.0Mainframe Support, Single Cabinet, 5.25 Inch Drives
Symmetrix Model 5500SYMM 3.0Mainframe Support, Triple Cabinet, 5.25 Inch Drives
Symmetrix Model 3300SYMM 4.0Open Systems Support, half height cabinet, 32 drives, 5.25 inch drives
Symmetrix Model 3330SYMM 4.0Open Systems Support, half height cabinet, 32 drives, 3.5 inch drives
Symmetrix Model 3400SYMM 4.0Open Systems Support, single frame, 96 drives, 5.25 inch drives
Symmetrix Model 3430SYMM 4.0Open Systems Support, single frame, 96 drives, 3.5 inch drives
Symmetrix Model 3700SYMM 4.0Open Systems Support, triple cabinet, 128 drives, 5.25 inch drives
Symmetrix Model 5300SYMM 4.0Mainframe Support, half height cabinet, 32 drives, 5.25 inch drives
Symmetrix Model 5330SYMM 4.0Mainframe Support, half height cabinet, 32 drives, 3.5 inch drives
Symmetrix Model 5430SYMM 4.0Mainframe Support, single frame, 96 drives, 3.5 inch drives
Symmetrix Model 5700SYMM 4.0Mainframe Support, triple cabinet, 128 drives, 5.25 inch drives
Symmetrix Model 3630SYMM 4.8Open Systems support, half height cabinet, 32 drives
Symmetrix Model 3830SYMM 4.8Open Systems support, single cabinet, 96 drives
Symmetrix Model 3930SYMM 4.8Open Systems support, triple cabinet, 256 drives
Symmetrix Model 5630SYMM 4.8Mainframe support, half height cabinet, 32 drives
Symmetrix Model 5830SYMM 4.8Mainframe support, single cabinet, 96 drives
Symmetrix Model 5900SYMM 4.8Mainframe support, triple cabinet, 256 drives, 5.25 inch drives
Symmetrix Model 5930SYMM 4.8Mainframe support, triple cabinet, 256 drives ,3.5 inch drives
Symmetrix Model 8130SYMM 5.0Slim cabinet, 48 drives
Symmetrix Model 8430SYMM 5.0Single cabinet, 96 drives
Symmetrix Model 8730SYMM 5.0Triple cabinet, 384 drives
Symmetrix Model 8230SYMM 5.5Slim cabinet, 48 drives
Symmetrix Model 8530SYMM 5.5Single cabinet, 96 drives
Symmetrix Model z8530SYMM 5.5Single cabinet, 96 drives, LVD frame, optimized for mainframes
Symmetrix Model 8830SYMM 5.5Triple cabinet, 384 drives
Symmetrix Model z8830SYMM 5.5Triple cabinet, 384 drives, LVD frame, optimized for mainframes
Symmetrix Model DMX 800SYMM 6.0 DMXSingle cabinet, DAE based concept for drives, 96 drives
Symmetrix Model DMX 1000SYMM 6.0 DMXSingle cabinet, 18 drives per loop, 144 drives total
Symmetrix Model DMX 1000-PSYMM 6.0 DMXSingle cabinet, 9 drives per loop, 144 drives total
Symmetrix Model DMX 2000SYMM 6.0 DMXDual cabinet, modular power, 18 drives per loop, 288 drives
Symmetrix Model DMX 2000-PSYMM 6.0 DMXDual cabinet, modular power, 9 drives per loop, 288 drives
Symmetrix Model DMX 3000SYMM 6.0 DMXTriple cabinet, modular power, 18 drives per loop, 3 phase power, 576 drives
Symmetrix Model DMX 801SYMM 6.5 DMX-2Single cabinet, DAE based concept for drives, 96 drives
Symmetrix Model DMX 1000-M2SYMM 6.5 DMX-2Single cabinet, 18 drives per loop, 144 drives total
Symmetrix Model DMX 1000-P2SYMM 6.5 DMX-2Single cabinet, 9 drives per loop, 144 drives total
Symmetrix Model DMX 2000-M2SYMM 6.5 DMX-2Dual cabinet, modular power, 18 drives per loop, 288 drives
Symmetrix Model DMX 2000-P2SYMM 6.5 DMX-2Dual cabinet, modular power, 9 drives per loop, 288 drives
Symmetrix Model DMX 3000SYMM 6.5 DMX-2Triple cabinet, modular power, 18 drives per loop, 3 phase power, 576 drives
Symmetrix Model DMX3-SYS06-3DSYMM 7.0 Model 950
Symmetrix Model DMX3-SYS24-3DSYMM 7.0 DMX3Two to nine bay configurations, Storage Bay x 8 (Expandable), 1920 drives max, RPQed to 2400 drives, 3 Phase power
Symmetrix Model DMX4-SYS06-3DSYMM 7.5 Model 950
Symmetrix Model DMX4-SYS24-3DSYMM 7.5 DMX4Two to nine bay configurations, Storage Bay x 8 (Expandable), 1920 drives max, RPQed to 2400 drives, 3 Phase power