Dell Maintenance & Support

SMS is one of the largest and most respected independent Dell® maintenance and support providers in the world. With a cost-efficient support model designed for mission-critical post-warranty maintenance, we are able to provide substantial savings for our clients. By extending the useful life of Dell systems beyond their End-of-Life declaration, we enable businesses to reduce the total cost of ownership and generate a greater return from their IT investments.

In addition, we offer in-warranty uplift programs to businesses seeking a single point of contact and an escalated incident response and resolution beyond what OEM warranties provide. In-warranty hardware can be made co-terminus with existing post-warranty hardware for one continuous agreement based upon your fiscal structure.

Well known by Gartner and IDC, and having a long list of Dell support references, we offer more than a simple break/fix service. Listening closely our clients’ needs in order to provide a responsive and consultative service, we provide expert guidance over the course of an IT asset’s lifecycle, helping to create new efficiencies in IT operations and simplifying the responsibilities of IT managers.

Service Benefits:
  • Single-source hardware support provider
  • Expert Field Engineering Team supported globally by 60+ specialists in the SMS Central Engineering Group
  • Enhanced service contract, service incident and IT asset management via SMS Supportal
  • Expert guidance throughout IT asset lifecycles
Service Value:
  • Competitively priced Dell support
  • Increased control of capital equipment expenses and a greater ROI from IT asset lifecycle extensions well beyond the OEM’s End-of-Life (EoL)/End-of-Service-Life (EoSL) declaration
  • Tailored SLAs that allow optimisation of response and repair requirements for each IT asset
Dell Maintenance and Support Highlights:
  • Average savings of 50% compared to Dell support

  • Global service availability

  • 90+ SMS-owned and operated service centres worldwide

  • Vast global network of trusted affiliates

  • 600+ highly trained, full-time Field Engineers located worldwide

  • Level 3 & 4 global technical support via 60+ member Central Engineering Group

  • Comprehensive service assurance process

  • In-warranty uplift programs available

  • Tailored, asset-level SLAs

  • Numerous methods for initiating a service request

  • Callback from Field Engineer within 30 minutes of service initiation

  • < 2-hour average response time

  • < 4-hour average MTTR

  • Field engineers arrive on-site with tested parts in-hand

  • Documented escalation procedures

  • Microcode/firmware support guidance

  • Carefully designed parts sparing system

  • Strategic stocking locations for parts and complete systems

  • Secure data erasure options available

  • Fix-IT-First® policy
  • HotSparesSM process

 Reliable support, expert guidance and earned trust that allows you to breathe easy.


Our support infrastructure is made up of many highly trained and experienced specialists not only well-versed in supporting Dell hardware, but most other major OEMs as well. These specialists include:

  • OEM agnostic, multi-platform trained Field Engineers
  • Central Engineering Group (CEG) comprised of level three and four technical support specialists that provide global support to field operations
  • Specialised Product Managers
  • Product Development Managers
  • Hardware planning experts
  • IT asset management experts.

Going beyond the hardware break/fix service to support our clients with an OEM neutral perspective and expert guidance is the SMS Hardware and Infrastructure Solutions Team. These specialists are available to help businesses better manage IT asset lifecycles, improve operational efficiencies and control costs with:

  • Operating and capital cost reduction modeling in hardware environments
  • Processing power improvement planning
  • Expanded storage planning
  • Hardware consolidation (with or without application consolidation drivers)
  • Emerging technologies advisement
  • Balancing TCO vs. the timeliness of OEM-driven technology innovation
  • Real evidence that “End of Marketing” does not always mean “End of Life”.

With an intense focus on providing exactly what the client needs, when the client needs it, at a price point that saves IT budgets versus breaking them, businesses can breathe easy with SMS as their partner and trusted advisor.


From our highly innovative support infrastructure, to our incredibly skilled and experienced support teams, no other independent Dell maintainer can match the responsiveness, service quality and expert guidance provided by SMS.
Dell PowerEdge ServersDell PowerVault Storage
Dell PowerEdge 1300Dell PowerVault 100S
Dell PowerEdge 1400Dell PowerVault 100T
Dell PowerEdge 1400SCDell PowerVault 110T
Dell PowerEdge 1420SCDell PowerVault 112T
Dell PowerEdge 1425SCDell PowerVault 114T
Dell PowerEdge 1430SCDell PowerVault 114X
Dell PowerEdge 1435Dell PowerVault 120T
Dell PowerEdge 1435SCDell PowerVault 122T
Dell PowerEdge 1500Dell PowerVault 124T
Dell PowerEdge 1500SCDell PowerVault 128T
Dell PowerEdge 1550Dell PowerVault 130T
Dell PowerEdge 1600Dell PowerVault 132T
Dell PowerEdge 1600SCDell PowerVault 136T
Dell PowerEdge 1650Dell PowerVault 200S
Dell PowerEdge 1655Dell PowerVault 210S
Dell PowerEdge 1665Dell PowerVault 220S
Dell PowerEdge 1700Dell PowerVault 221S
Dell PowerEdge 1750Dell PowerVault 35F
Dell PowerEdge 1800Dell PowerVault 51F
Dell PowerEdge 180ASDell PowerVault 630F
Dell PowerEdge 185Dell PowerVault 650F
Dell PowerEdge 1850Dell PowerVault 660F
Dell PowerEdge 1855Dell PowerVault 700N
Dell PowerEdge 1900Dell PowerVault 715N
Dell PowerEdge 1950Dell PowerVault 720N
Dell PowerEdge 1955Dell PowerVault 725N
Dell PowerEdge 2100Dell PowerVault 735N
Dell PowerEdge 2160ASDell PowerVault 745N
Dell PowerEdge 2161Dell PowerVault 750N
Dell PowerEdge 2200Dell PowerVault 755N
Dell PowerEdge 2250Dell PowerVault 770
Dell PowerEdge 2300Dell PowerVault 770N
Dell PowerEdge 2350Dell PowerVault 775N
Dell PowerEdge 2400Dell PowerVault DL2100
Dell PowerEdge 2450Dell PowerVault DL2200
Dell PowerEdge 2500Dell PowerVault DL2300
Dell PowerEdge 2500SCDell PowerVault DP100
Dell PowerEdge 2550Dell PowerVault DP500
Dell PowerEdge 2560Dell PowerVault DP600
Dell PowerEdge 2600Dell PowerVault LTO3-060
Dell PowerEdge 2650Dell PowerVault LTO3-080
Dell PowerEdge 2800Dell PowerVault LTO4-120
Dell PowerEdge 2850Dell PowerVault LTO5-140
Dell PowerEdge 2900Dell PowerVault M1000
Dell PowerEdge 2950Dell PowerVault MD1000
Dell PowerEdge 2970Dell PowerVault MD1120
Dell PowerEdge 300Dell PowerVault MD1200
Dell PowerEdge 330Dell PowerVault MD1220
Dell PowerEdge 350Dell PowerVault MD3000
Dell PowerEdge 400SCDell PowerVault MD3000I
Dell PowerEdge 4100Dell PowerVault MD3200
Dell PowerEdge 4200Dell PowerVault MD3200i
Dell PowerEdge 420SCDell PowerVault MD3220
Dell PowerEdge 4300Dell PowerVault MD3220i
Dell PowerEdge 430SCDell PowerVault ML6010
Dell PowerEdge 4350Dell PowerVault ML6020
Dell PowerEdge 440Dell PowerVault ML6030
Dell PowerEdge 4400Dell PowerVault NF500
Dell PowerEdge 440SCDell PowerVault NF600
Dell PowerEdge 4440Dell PowerVault NX1950
Dell PowerEdge 4600Dell PowerVault NX3000
Dell PowerEdge 500SCDell PowerVault NX3100
Dell PowerEdge 600Dell PowerVault NX3200
Dell PowerEdge 6000Dell PowerVault NX3500
Dell PowerEdge 600SCDell PowerVault RD1000
Dell PowerEdge 6100Dell PowerVault TL2000
Dell PowerEdge 6300Dell PowerVault TL4000
Dell PowerEdge 6350
Dell PowerEdge 6400
Dell PowerEdge 6450
Dell PowerEdge 650
Dell PowerEdge 6500
Dell PowerEdge 6600
Dell PowerEdge 6650
Dell PowerEdge 670
Dell PowerEdge 6800
Dell PowerEdge 6850
Dell PowerEdge 6950
Dell PowerEdge 700
Dell PowerEdge 7250
Dell PowerEdge 750
Dell PowerEdge 800
Dell PowerEdge 830
Dell PowerEdge 840
Dell PowerEdge 8450
Dell PowerEdge 850
Dell PowerEdge 8550
Dell PowerEdge 860
Dell PowerEdge 8650
Dell PowerEdge M1000E
Dell PowerEdge M600
Dell PowerEdge M610
Dell PowerEdge M805
Dell PowerEdge R200
Dell PowerEdge R300
Dell PowerEdge R310
Dell PowerEdge R320
Dell PowerEdge R410
Dell PowerEdge R415
Dell PowerEdge R420
Dell PowerEdge R510
Dell PowerEdge R515
Dell PowerEdge R520
Dell PowerEdge R610
Dell PowerEdge R620
Dell PowerEdge R710
Dell PowerEdge R715
Dell PowerEdge R720
Dell PowerEdge R720XD
Dell PowerEdge R805
Dell PowerEdge R810
Dell PowerEdge R815
Dell PowerEdge R820
Dell PowerEdge R900
Dell PowerEdge R905
Dell PowerEdge R910
Dell PowerEdge SDS100
Dell PowerEdge T100
Dell PowerEdge T105
Dell PowerEdge T110
Dell PowerEdge T300
Dell PowerEdge T310
Dell PowerEdge T320
Dell PowerEdge T400
Dell PowerEdge T410
Dell PowerEdge T605
Dell PowerEdge T610
Dell PowerEdge T620
Dell PowerEdge T710