SMS Service Assurance

If you are looking to eliminate the complexity and costs associated with managing multi-vendor IT environments and the associated support contracts, then SMS is your best choice.

With our client-first philosophy, we will never deny you service due to missing or transposed device serial numbers or for changes to your infrastructure that we overlooked. We will always take your call, work to get your device up and running, and then get the asset covered under your existing service agreement with SMS.

We take every service call as if it were the most important call of the day.

Your time is valuable and our call center team works diligently to get your service requests into the hands of qualified engineers who can get you back up and running as quickly as possible. The evidence is clear when you consider:

  • SMS hold times are less than the national average
  • SMS abandon rates are less than the national average
  • SMS call support staff are more experienced than the national average.

Our client retention rating of over 99 percent speaks volumes regarding our attention to client service. Eliminate finger-pointing with IT maintenance services from SMS. We stay with you until the problem is resolved!